Refund Policy

Effective Date: 3/8/2026

Overview

We want you to love your purchase! If you’re not completely satisfied, we’re here to help. This policy outlines how returns, exchanges, and refunds work for orders placed through our store.

Eligibility for Returns

Items must be returned within 30 days of delivery.

Products must be unused, in original packaging, and in the same condition you received them.

Certain items (e.g., perishable goods, custom products, intimate items) are non-returnable for hygiene or safety reasons.

Return Process

Contact us at customer-service@tf-athletics.com with your order number and reason for return.
We’ll provide you with the return address and instructions.
Ship the item back using a trackable shipping method.
Once received and inspected, we’ll notify you about your refund status.

Refunds

Approved refunds will be processed to your original payment method within 10 business days.

Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at customer-service@tf-athletics.com.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos, and we’ll arrange a replacement or refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

For any questions about this policy, reach us at custoemr-service@tf-athletics.com